Customer Service

How do I contact you?

Please utilize our online contact form or feel free to contact us Toll-free at:

Customer Service: 1-877-560-3857
10am - 5pm M-F (EST).

What is your Return Shipping address?

Please contact us to obtain an RMA#

How long will it take to receive my order?

We will ship the USA Orders within 3-5 business days of receiving your payment.

Insurance is extra and we are not responsible for any lost or stolen items after shipping the order.

What payment methods do you accept?

We accept payment via Visa, MasterCard, American Express, JCB, Diner's Club, Discover and Paypal.

What do you charge for shipping?

For orders to the 50 United States: $9.99 for the first set. Extra sets are $5.00 each.

LIMITED TIME - For orders to the 50 United States: FREE SHIPPING!

For orders to Canada: $30.00 for the first set. Extra sets are $20.00 each.

LIMITED TIME - For orders to Canada: $15.00 for the first set. Extra sets are $10.00 each.

For orders to the United Kingdom and Australia: $80.00.00 for the first set. Extra sets are $30.00 each.

LIMITED TIME - For orders to the United Kingdom and Australia: $40.00 for the first set. Extra sets are $15.00 each.

Do you charge Sales Tax?

All residents of Indiana will be charged a 7% sales tax.

What is your return/exchange policy?

Customer satisfaction is our #1 priority at Anippe.com. You may request a Return Authorization Number (RA#) within 7 days from receipt of your order for a full refund of the purchase price less shipping charges minus 7.5%. For the exchange we will not charge restocking fee, we will only charge for the S&H fees. The credit card company charges us a total of 5% to charge and then credit your credit card. This is unfortunate, but it is a pass-thru charge and there is nothing we can do to prevent this. We also charge a 2.5% percent restocking fee because we need to inspect the package and then lower the price as we attempt to resell it. Therefore, the credit amount is usually the product(s) price minus 7.5%. . PLEASE NOTE: "Custom" or "Made-to-Order" items are not returnable. Returned merchandise must NOT be used, unfolded, soiled, washed or wrinkled and must be in its original package in new resalable condition. Returns that do not meet our policy will be sent back to customer at the customer's expense. Upon inspection by Quality Control, any item returned that requires special attention to restore to resalable condition may be subject to a restocking fee. Please email us to request a Return Authorization Number (RA#). Please include the following information in your email:

1. Your Name

2. Order Number

3. Description of item

4. Reason for Return

Defective merchandise will be exchanged for the same item when the defective item is returned within 7 days of receipt of purchase. An explanation of the defect must be noted prior to authorization being granted. Upon receipt of your order, please verify the color, size and identify any defects prior to washing, we will NOT accept washed sheets for return or exchange.

International Orders.

1. Any order that is shipped outside the USA (50 States) is considered an International Order.

2. Customers are responsible for any applicable customs, broker fees, duties and taxes which are levied once your package reaches your country. Since Anippe does not collect any of these fees, we can NOT predict what these charges will be. You will need to contact the Post office in your country for more information.

Do you have a privacy and security policy?

We respect your privacy and we will never release or sell any information about you to third parties. For our complete Privacy and Security Policy, please visit our Policies page.

» Also see our Frequently Asked Questions